The Need

Refueling airplanes in the short period of time they are on the ground

Compliance with strict flight-line regulations

Compliance with numerous constraints

Allocation of tasks between refuelers based on the requirements of the different airline companies

The Challenge

Planning and managing refueling shifts, taking into consideration constraints, airline company procedures, and strict safety guidelines that demand a structured and predetermined set of actions

Upgrading existing mobile hardware, which required more repairs than desired

The Strategy

Implementation of Mobideo’s Guide™ and an infrastructure of rugged Psion’s handheld computers

 Guide – enterprise solution featuring complex operational and maintenance processes for online management of field tasks

Guide – unique solution that allows complying with procedures, tasks and regulations while keeping performance in mind

Psion – rugged mobile hardware that guarantees compliance with the harsh working conditions of airplane refueling on the ground, and that greatly minimizes malfunctions

The Results

Significant improvement in service to airline companies, effective planning of tasks by managers, and optimum use of resources throughout all shifts

Remote-control capabilities and real-time monitoring of the technicians’ work at any given time

The Challenge

In the past, the work during the shifts was manual, with the refueling plan being prepared in advance on worksheets. The shift manager would send a technician to refuel the aircraft, and the latter would record the refueling details. At the end of each refueling, a representative of the airline signed a packing list approving execution of the work onsite.

This procedure created several problems:

 Complex task-management process

Difficulties prioritizing and allocating manpower to tasks

Management problems, especially during peak hours

Inability to monitor the work in the field and monitor the tasks’ status in real time

Mistakes and delays inputting data into the system, which caused errors in calculations and slowed the entire process

Lot of paperwork among field employees

A system was therefore required that would facilitate shift planning and prioritization of tasks while improving service and taking utmost advantage of the company’s resources. At the same time, it had to ensure compliance with strict schedules, with work procedures of several airline companies, and with the airport authority’s safety regulations.

The Solution by Mobideo

The solution provided to Mercury consists of unique software with rugged handheld computers adapted to airport conditions, with the ability to develop and integrate interfaces to the airport authority’s systems and to the company’s financial systems. The results of the implementation were quickly felt in the field:

 Improved decision-making processes

Optimum management and allocation of resources

Reduced operating expenses

Less typing errors

Shorter billing and invoicing cycles

.

The solution offers unparalleled benefits:

 Arrival to the aircraft within the exact time required to carry out the task

Managing the task in the refueler’s handheld in real time

Monitoring the progress of the task at the control center, in real time, while viewing full data about it

Recording and printing packing lists in the field

Significant reduction in the number of calculation errors vis-à-vis the airlines

Sharp drop in the time required to type packing lists thanks to the interface to the financial system

Click here for more information about Mobideo’s Guide™

The implementation of Mobideo’s Guide helps Mercury preserve its customers while substantially improving service. The solution provides an immediate and flexible response to the changing requirements and work procedures of each airline, which constitute an integral part of the business practice of these companies.